Germain APM: the Application Performance Management Blog
In our last article we discussed how Application Performance Management is a great foundation for successful application changes and upgrades. Today we would like to illustrate this with specifics.
We mentioned in our last post ”The 3 Main Benefits of Proactive Application Monitoring“ how proactive application monitoring can be extremely valuable for your business, but as with any new business process it helps to have a few concrete steps to get started. While these are by no means the whole story, they are our pick for the 7 best ways to implement proactive application monitoring.
If you’ve ever manned a Siebel HelpDesk, you’ve received the frantic calls from users whose data or workflow has been lost when the system disconnected them. Of course, you do what you can to help recover their work or confirm that a process was executed or, if not, where it terminated – users come first – but what you really want to do is identify and correct the cause of their problems so that the disconnect issues don’t affect other users. Unfortunately, that’s easier said than done, unless you have a powerful Application Performance Monitoring solution like Germain APM. Today, we’d like to share with you the most common causes for these annoying Disconnects to help you get to the root cause of the problem.
This is our second post on the topic of justifying investments in APM technologies, which is still a challenge with IT budgets still tight and APM projects not taken for granted.